HorsePeak Refund Process: The 5 Actual Return Steps Decoded

Refund Policy Summary

60-Day Guarantee: You have 60 calendar days from the original purchase date to request a full refund.
All Bottles Returned: You must return all bottles (empty, partially used, or sealed).
Return Address: Ship directly to PO Box 12730, Ogden, UT 84404.
No Restocking Fees: You receive 100% of the product purchase price refunded to your card.

Step 1: Track Your Calendar Window

The 60-day refund guarantee begins on the exact date your online order was placed, not on the day the carrier delivers it to your doorstep. Make sure to consult your email receipt and initiate contact prior to the 60th calendar day.

Step 2: Obtain Return Authorization via Email

Prior to sending your package to the warehouse, send an email to [email protected] with the subject line "Refund Request - [Order Number]". Include:

Your full name and billing address.
The date of order and order number.
The quantity of bottles being returned.

Step 3: Pack Every Bottle Securely

To prevent fraudulent chargebacks, warehouse policy requires every bottle purchased to be physically returned. Do not discard empty jars. Pack all containers safely into a sturdy shipping box along with your original packing slip.

Step 4: Ship to the Ogden Fulfillment Depot

Address your return package to:

HorsePeak Returns Department
PO Box 12730, Ogden, UT 84404

Customers are responsible for return shipping postage. We strongly advise utilizing USPS Ground Advocate or UPS with a tracking number so you have proof of physical warehouse receipt.

Step 5: Processing and Credit Card Issuance

Upon physical arrival and inventory scan at the Ogden warehouse, refunds are processed within 5 to 10 business days. Funds are credited directly back to the original credit or debit card used at checkout. Zero hidden restocking fees are deducted.