HorsePeak Refund Process: Step-by-Step Guide to Returning Jars
Executive Key Takeaways (Answer-First)
- The 60-day guarantee starts on the exact date of order placement, not the delivery arrival date.
- Emailing customer service first at [email protected] is mandatory to log your return authorization.
- You must return all bottles—whether completely empty, half-full, or unopened.
- Refunds are processed within 5 to 10 business days of warehouse receipt with zero restocking deductions.
Understanding the 60-Day Calendar Clock
Every authentic order of HorsePeak includes a 60-day 100% money-back guarantee. However, buyers frequently misunderstand when the clock starts. The 60-day window begins on the calendar day your order was processed, not when the mail carrier drops the package at your door. Always retain your order confirmation email to calculate your exact deadline.
Step-by-Step Email Authorization Protocol
Before shipping any containers back, send an email to [email protected] with the subject line 'Refund Request - [Your Order #]'. State your full name, the date of purchase, and the number of bottles you intend to return. Customer support will reply within 1–2 business days with your authorization confirmation.
Packing Empty and Full Bottles for the Ogden Depot
To guard against unauthorized chargeback fraud, warehouse policy mandates that every bottle purchased must be physically returned. Do not throw away finished jars. Secure all bottles into a box along with your original order invoice and send to: PO Box 12730, Ogden, UT 84404.
Timeline for Credit Card Processing and Zero Restocking Fees
Upon physical delivery and verification at the Ogden facility, refunds are initiated within 5 to 10 business days. The full purchase amount is returned to the original payment method without hidden restocking or handling penalties. You can verify policy details on our return policy page.
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